terms and conditions.

WASTEBASED TERMS AND CONDITIONS OF SALE.

this page lets you know a bit more about us and sets out the legal terms and conditions (“Ts & Cs”) on which we sell all of the products listed on our website to you.

our Ts & Cs apply to any contract between us for the sale of our products to you. please read these Ts & Cs carefully and make sure that you understand them before ordering from our site.

by ordering any of our products, you’re agreeing to be bound by our Ts & Cs. you’ll be asked to confirm your acceptance of them before being able to place an order and if you refuse, you won’t be able to order from our website. you should print a copy of these Ts & Cs or save them to your computer for future reference.

our Ts & Cs may change from time to time so please check them before making a purchase, even if you’ve done so previously.

in addition to our Ts & Cs, our privacy policy, terms of use and acceptable use policy also apply to your use of our website and are incorporated by reference into these Ts & Cs. we only use your personal information in accordance with our privacy policy – please take time to read it as it includes important information which applies to you. if you need more information, check out our FAQs or contact us via email.

 

WHO ARE WE?

we’re Wastebased OÜ, trading as “wastebased,” and we own and operate https://eu.wastebased.co. references to “wastebased, “we”, “us”, and “our” are all references to Wastebased OÜ and references to our “site” and “website” are references to https://eu.wastebased.co. we’re a company registered in Estonia (company number 16220755) and our registered offices are located at Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 10151, Estonia. our VAT registration number is ‍102369416.

 

CHECKOUT.

in order to purchase products from our website, you must complete our checkout form. if you are less than 18 years old you will still be bound by the terms of the contract between you and us.

when checking out you’ll need to provide a current and valid email and delivery address. you’ll also need to provide your payment card details to Stripe, who process payments for us. we do not hold any payment card information. for more information, please refer to Stripe’s Privacy Policy.

you warrant that all information you provide to us when checking out is true and accurate. it’s your responsibility to immediately update us if you realise that any information that you’ve provided is incorrect. if you enter the wrong delivery address at checkout, please contact us immediately. we will try to ensure that your order is dispatched to the correct address, however if your order has already been dispatched, we are unable to change the delivery address.

we may refuse at our absolute discretion any application to join us or receive our services for any reason whatsoever.

you are responsible for all purchases that you make from our site. you must notify us immediately if you know of, or suspect, that anyone has obtained access to your details or if you otherwise become aware of any unauthorised use of your details or other security breach.

 

OUR PRODUCTS.

the images of the products on our site are for illustrative purposes only. the products you order and receive may vary slightly from those images, as may the packaging of the products. please read all product descriptions carefully before purchasing, as these contain the most up-to-date information we have about our products.

all of the products shown on our site are subject to availability. we’ll inform you by email as soon as possible if the product you’ve ordered isn’t available and, if this is the case, we won’t process your order.

 

OUR CONTRACT WITH YOU.

our order process allows you to check and amend any errors before submitting your order to us. please take the time to read and check your order at each page of the order process.

your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these terms and conditions.

no order is accepted from you until our website displays an order confirmation message. this message is displayed after you have completed your purchase and a receipt is sent to you by email as confirmation of your order.

if we are unable to supply you with a product, for example because that product is not in stock or no longer available, or because of an error in the price on our site we will inform you of this by email and we will not process your order. if you have already paid for your order, we will refund you the full amount as soon as possible.

 

PAYMENTS.

the price of our products is as quoted on the website and can change from time to time. unless stated otherwise, prices stated exclude postage which is listed separately prior to you confirming your order.

you will be charged when your order is placed.

by placing an order on our site, you confirm that you shall be responsible for clearing your order through customs in your country and paying all import duties and taxes levied on your order and shall indemnify and hold us harmless from the same.

we reserve the right to refuse to process or cancel your order where your payment method has been flagged for suspicious activity. you agree to compensate us in full for all reasonable costs and expenses (including legal costs) in obtaining payments that not been made in accordance with these terms and conditions.

our customer service team is always here to help. if you have any concerns about an order, please contact us. you are required to contact us prior to filing any chargeback or dispute or similar relating to any transaction between you and us. in your email you must clearly explain the nature of your complaint, concern or request and attach all relevant evidence in an appropriate form (images and video). you agree to provide us with 14 days to resolve your complaint, concern or request before you file any chargeback or dispute or similar relating to any transaction between you and us.

 

VAT.

we are an Estonian VAT registered business and our VAT registration number is ‍102369416. we charge 20% Estonian VAT on all orders including the cost of shipping that are shipped to addresses in the EU. we do not charge VAT on orders that are shipped to an address outside the EU.

 

DELIVERY.

these terms and conditions incorporate our returns policy and returns procedure which can be found here.

all orders shipped outside of the EU will be shipped on DDU (delivery duty unpaid) terms. you will be responsible for paying all duty, VAT, import taxes and additional charges relating to your order.

additional shipping charges may apply to your order at checkout based on what you order, the quantity that you order and your address.

we aim to dispatch all orders within 2 business days, however processing times may vary. we cannot guarantee delivery on a specific day and will not be held liable for delays outside of our control. all shipping times displayed on our website are estimates only and you agree that you will not hold us responsible for delivery delays.

we typically use local postal services to deliver our products, and proof of delivery is not obtained. once the product has been properly dispatched and us under the control of the local postal services.

if there will be a change to your delivery date due to an issue with product availability, or other issue prior to the product being dispatched, we will contact you and provide a revised estimated delivery date.

we only deliver to the EU, Norway and Switzerland. to order from another country, please go to our UK & Rest of World Store.

 

UNDELIVERED PRODUCTS.

if you think a product hasn’t been delivered, please contact us and we’ll help you out.

you must report all lost or undelivered items online within 7 days of the expected last day of delivery shown in your confirmation email.

if you change address after placing an order, you need to tell us immediately to ensure that your order is not sent out to the wrong address. please ensure that you inform us immediately as you will not be refunded or credited for any products posted to the address that you specified during checkout if you didn’t let us know before the product was sent.

we reserve the right to not accept orders from you if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.

if an order of yours is returned to us by the delivery courier for whatever reason (including but not limited to: delivery was not attempted due to force majeure or any circumstances beyond our control, delivery was attempted but no one was available to claim the delivery, delivery was not possible or the delivery address you entered at checkout was incorrect or does not exist), then a re-delivery charge will apply.

if you are dissatisfied with any product you receive from us, please contact us.

 

FAULTY, DEFECTIVE AND DAMAGED PRODUCTS.

if any of our products are inherently defective or damaged in transit to you, then subject to us agreeing that the relevant product is defective or has been damaged in transit, we will provide you with a replacement, or if the same product is unavailable or a refund.

we will bear the delivery costs incurred by you in returning the defective or damaged product to us as long as you provide us with documentary evidence supporting those delivery costs prior to sending the product and provided we agree that the product is defective or damaged.

we make no warranties or claims whatsoever about our mailers after their best before date has elapsed, which is 12 months from the date of their manufacture. we strongly recommend that all mailers are thoroughly tested before shipping after their best before date. customers use all expired mailers at their own risk.

 

CHANGING YOUR MIND.

although we discourage change of mind returns due to their environmental impact, you have the legal right to change your mind within 14 days of receipt of your order and obtain a full refund from us. our mailers are a perishable product with an expiry date, just like fruits and vegetables. for this reason, we can’t accept returns more than 14 days after your purchase is delivered.

when you’re returning a product because you’ve changed your mind or ordered the wrong size, you’ll be responsible for all shipping costs and ensuring that your order is returned to us undamaged. if your return arrives damaged or doesn’t arrive at all, you won’t be issued a refund.

we will process your refund as soon as possible and in any case no more than:

1. 14 days from the day that:
   1. your return is received by us; or
   2. you provide evidence that your return has been delivered to us; or
2. if you cancel your order before we ship it, within 14 days from the day on which you inform us about your decision to cancel your order.

 

EVENTS OUTSIDE OUR CONTROL.

we will not be liable to you for any lack of or delay in performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these terms and conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control, including without limitation strikes, lock-outs or other industrial action by third parties, changes in legislation including import tariffs/duties and border controls, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood earthquake, subsidence, epidemic, or other natural disaster, or failure of telecommunications networks, or impossibility of the use of shipping, aircraft or other means of transport.

 

OUR LIABILITY TO YOU.

by purchasing our products, you agree not to alter our products. you also agree not to resell our products without our prior written permission. you also agree that under no circumstances will we have any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. we are not responsible for any loss or damage that is not foreseeable.

 

OUR RIGHT TO END OUR CONTRACT WITH YOU.

we may end our contract with you if you breach any of its terms or we believe you will or may be about to breach those terms or these Ts & Cs. we may terminate or restrict your use of our service, for any or no reason and without notice.

 

DISCOUNTS AND OFFERS.

at our sole discretion from time to time we may make available certain discounts and offers on our site, for example free shipping offers or percentage discounts on certain products. except where expressly stated, offers and discounts cannot be used in conjunction with other offers or discounts.

we reserve the right to cancel, withdraw or amend any discount or offer at any time for any or no reason. you must make an order from our site that qualifies for a particular discount or offer to redeem the discount or offer.

 

PRE-ORDERS.

from time to time we may make certain products available for pre-order at our sole discretion. you acknowledge and agree that pre-orders are orders for products that are not yet available for general sale and may not be delivered to you for more than 30 days.

confirmation of your order of a pre-order product does not guarantee availability of the product but represents your offer to buy the product when it is generally released for sale. we reserve the right not to accept your offer at our sole discretion. your offer is only accepted once we advise you that we have posted the pre-ordered product to you.

when you place a pre-order you will need to pay the full upfront price of the product (subject to any discounts or offers that we may offer from time to time at our sole discretion). you may cancel your pre-order and get a full refund of your pre-order payment at any time before 14 days after the product is delivered to you.

pre-orders will be shipped to you as soon as is practicable, subject to availability, in order that you may receive them as soon as possible after their release date. depending on your delivery address, delivery may take longer for you than other customers and it is possible that other customers who order pre-order products after they are released for general sale may receive their orders before you.

all release dates and anticipated postage dates listed by us are subject to change. as a result, we cannot be liable for any changes to release dates or anticipated postage dates or pre-order windows advertised by us. if you have made a pre-order and the release date or anticipated postage date of the product you have pre-ordered changes by more than 5 business days, we will inform you via email as soon as practicable, giving you the opportunity to cancel your pre-order and get a full refund of your payment.

 

APPLICABLE LAW.

your use of our website is governed by these Ts & Cs and construed and enforced in accordance with the laws of Estonia. disputes arising from your use of this website and the services we provide are subject to the exclusive jurisdiction of the courts of Estonia.

you may submit any dispute that you have with us for online resolution to the European Commission online dispute resolution platform (https://ec.europa.eu/consumers/odr).

 

ASSIGNMENT.

you agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these terms and conditions. you may not assign any of your rights or transfer, sub-contract or delegate any of your obligations under these terms and conditions without our written consent.

 

NO WAIVER.

if we delay exercising or fail to exercise or enforce any right available to us under these Ts & Cs, such delay or failure does not constitute a waiver of that right or any other rights under these Ts & Cs.

 

CONTACTING US.

please submit any questions you have about these terms and conditions or an order you have placed or ordering in general by email to [email protected] or write to us at: Wastebased OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 10151, Estonia.

 

WASTEBASED TERMS OF USE.

these are the terms of use for our website https://eu.wastebased.co. use of our site includes accessing the site, browsing or ordering.

please read these terms of use carefully before you start to use our site. by using our site, you confirm that you accept these terms of use and that you agree to comply with them.

if you do not agree to these terms of use, you must not use our site.

 

OTHER APPLICABLE TERMS.

other terms of use also apply to your use of our site:

1. our privacy policy, where we explain how we use your personal information.
2. if you purchase goods from our site, our terms & conditions of sale.
3. our acceptable use policy.

 

WHO ARE WE?

we’re Wastebased OÜ, trading as “wastebased,” and we own and operate https://eu.wastebased.co. references to “wastebased, “we”, “us”, and “our” are references to Wastebased OÜ and references to our “website” and “site” are references to https://eu.wastebased.co. we’re a company registered in Estonia (company number 16220755) and our registered offices are located at Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 10151, Estonia. our VAT registration number is ‍102369416.

 

ACCESSIBILITY.

we wish to provide a website that’s accessible to as wide an audience as possible. if you encounter difficulty using our site, or would like copies of the wording from any part of our site, please contact us at [email protected].

 

CHANGES.

we may update our site from time to time, and may change the content at any time. please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. we do not guarantee that our site, or any content on it, is free from any errors or omissions.

 

ACCESS.

our site is made available free of charge. we do not guarantee that our site, or any content on it, will always be available or be uninterrupted. access to our site is permitted on a temporary basis. we may suspend, withdraw, discontinue or change all or any part of our site without notice. we will not be liable to you if for any reason our site is unavailable at any time or for any period.

you are responsible for making all arrangements necessary for you to have access to our site. you are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms, and that they comply with them.

 

OUR MATERIAL.

we are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. all of those works are protected by copyright and other intellectual property laws and treaties around the world. all rights are reserved to the relevant owner or licensee of those works. you may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others known to you personally to content posted on our site. you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. you must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

if you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

RELIANCE.

the content on our site is provided for general information only. it is not intended to amount to advice on which you should rely. you must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

 

LINKING OUT.

where our site contains links to other sites and resources provided by third parties, those third parties are responsible for the content of those sites and how your information is used. we have no responsibility to you in this respect, and we will not be liable for any loss or damage that may arise from your use of them.

 

LINKING IN.

subject to this policy, you may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. you must not establish a link to our site in any website that is not owned by you.

our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. we reserve the right to withdraw linking permission without notice. any website to which you are linking must comply in all respects with the content standards set out in these terms. if you wish to make any use of content on our site other than that set out above, please contact us at [email protected].

 

OUR LIABILITY.

we do not exclude or limit in any way our liability to you where it would be unlawful to do so.

if you are a business:

• to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied;
• we will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site; and
• we will also not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

if you are a consumer please note that we only provide our site for domestic and private use. you agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

VIRUSES.

we do not guarantee that our site will be secure or free from bugs or viruses. you are responsible for configuring your information technology, computer programmes and platform in order to access our site. you should use your own virus protection software.

you must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. you must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. you must not attack our site via a denial-of-service attack or a distributed denial-of service attack. by breaching this provision, you may be committing a criminal offence. we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. in the event of such a breach, your right to use our site will cease immediately.

 

APPLICABLE LAW.

if you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by Estonian law. you and we both agree to that the courts of Estonia will have non-exclusive jurisdiction.

if you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by Estonian law. we both agree to the exclusive jurisdiction of the courts of Estonia.

 

ACCEPTABLE USE POLICY.

this policy sets out the permitted uses and prohibited uses of our site. when using our site, you must comply with this acceptable use policy. this acceptable use policy applies to all users of, and visitors to, our site.

 

PROHIBITED USES.

you may use our site only for lawful purposes. you may not use our site:

• in any way that breaches our terms of use;
• in any way that breaches any applicable local, national or international law or regulation;
• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• for the purpose of harming or attempting to harm minors in any way;
• to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;
• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
• to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

you also agree:

• not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms; and
• not to access without authority, interfere with, damage or disrupt:
• any part of our site;
• any equipment or network on which our site is stored;
• any software used in the provision of our site; or
• any equipment or network or software owned or used by any third party.

 

CHANGES TO THIS ACCEPTABLE USE POLICY.

we may revise this acceptable use policy to reflect changes to our site, our users’ needs, our business priorities or to reflect changes in law. every time you wish to use our site, please check this acceptable use policy to ensure you understand the terms that apply at that time. these terms were most recently updated in May 2021. some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site from time to time.